INFO: Debugging Email Problems with InstantForum.NET & InstantKB.NET

INFO: Debugging Email Problems with InstantForum.NET & InstantKB.NET

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By Ryan Healey
InstantASP Support

This article is intended to provide guidance for debugging any email problems within InstantForum.NET or InstantKB.NET. For example if you notice emails are not sending. It's assumed you've already modified the settings within InstantKB.NE or InstantForum.NET Admin CP to point towards your SMTP Server.

Enable Debug Information

The steps below will enable you to see the actual .NET exception message raised by the System.Net classes if InstantKB.NET has any problems communicating with your SMTP server.

1. Open the InstantKB.NET or InstantForum.NET web.config

2. Change the InstantASP_AutoFlushMailQueue setting to True as shown below...

3. Change the InstantASP_EnableSMTPDebug setting to True as shown below...

These changes will ensure InstantKB.Net displays the actual error message if your experiencing email problems.

Testing Emails

To now test the sending of email's you can update your username or perform another action within the application that generates email.

To quickly test email's after this change please visit the Admin CP and visit the Manage Members page. Edit your profile and update your username. This will generate an email to your account email address informing you of the change.

Once you see the actual exception message we would suggest you open a support ticket and attach your error message. We'll respond with what could be causing any problems ASAP.